Deleting a Werklo account does not currently erase every associated record or uploaded file automatically. The retention and deletion section below explains what the current account-deletion flow does and what requires a separate request.
01 Who we are
Werklo — Work. Sell. Rise. is operated by GX Ascend Limited in Ghana. Werklo connects employers and workers, and buyers and sellers. This policy describes personal information handled through the Werklo mobile app, related services, and this website.
For privacy questions and requests, contact ascendlabor@gmail.com.
02 Information we collect
The information involved depends on your account type and the features you use.
- Account and profile information: your name, email, phone number, account ID and type, password hash, profile photo, language preference, and account settings. Professional or seller profiles may include a biography, skills, experience, portfolio photos, business name and type, availability, categories, and rates.
- Jobs and marketplace activity: postings, listings, applications, prices, product photos, reviews, ratings, order details, fulfilment information, and related status history.
- Payments and payouts: transaction amounts, payment references, payment status, subscriptions, boosts, refunds, earnings, and payout details including your Mobile Money number and provider. Payment information entered into Paystack's checkout is handled by Paystack. Do not give Werklo support your card security code, Mobile Money PIN, or banking password.
- Location and addresses: location names, addresses and coordinates you enter, select on a map, or provide using device-location features. Device location can be precise when you grant that permission.
- Communications: in-app messages, notifications, and information you send when requesting support or reporting a problem.
- Service and technical information: push-notification tokens, authentication and verification records, and technical information needed to deliver requests, updates, and troubleshoot failures. Network providers receive connection information such as an IP address when your device contacts them.
03 How we use information
We use information to create and authenticate accounts; display profiles, jobs and products; handle applications and orders; enable messaging; process payments, payouts and refunds; provide location-based features; send verification codes and service notifications; respond to support enquiries; and investigate errors, abuse and payment disputes.
Some information is necessary to provide a particular feature. For example, a payout needs a destination number, and a job application needs an account. Optional profile information, photos and location permissions can be limited, although this may affect the features available to you.
05 Device permissions
- Location: the app requests foreground location access for features such as locating nearby opportunities or selecting a location. You can deny or revoke this permission in your device settings.
- Photos and camera: image features use images you select or capture for your profile, portfolio or listings. You can control camera and photo access in device settings.
- Notifications: you can control push notifications in device settings. Disabling them does not remove records of notifications already held by the service.
Revoking a device permission stops that access; it does not automatically delete information you previously submitted.
06 Security and storage
Werklo uses password hashing and authenticated API requests. Its configured production service uses HTTPS. No internet service or storage system can guarantee absolute security. Protect your account credentials and do not share verification codes.
Information is stored in the service database and, for uploaded images, Firebase Storage. Service providers may process data outside Ghana. Information you send to another user can also be retained or copied by that recipient.
07 Retention and account deletion
How to request deletion
In the mobile app, open your Profile and choose Delete Account, then follow the confirmation prompts. You can also initiate a request outside the app by emailing ascendlabor@gmail.com with the subject “Werklo account deletion request”. Identify the email or phone number associated with your account. Never include your password, payment PIN or one-time code.
Sending an email initiates a support request; it does not itself authenticate the account holder or complete deletion. Support may need to establish ownership before acting on account data.
What the current in-app flow changes
When deletion completes, the account is marked deleted and its name and email are replaced. The phone number is cleared, and profile-photo references, push token, biography, skills, portfolio-image references and profile location are removed. Pending job applications and seller listings are deleted, and outstanding jobs are cancelled by this flow.
The app currently blocks deletion while an employer has funded escrow, a payout is pending or processing, or a worker has an accepted job. Contact support if those conditions prevent your request.
What is not automatically erased
The account record and some professional or business fields remain. Related messages, reviews, job and order records, payment and payout records, and files previously uploaded to Firebase are not automatically erased by this flow. Clearing an image reference does not delete the stored image file. Copies already held by recipients or providers are not removed by account deletion.
A fixed retention schedule and automatic purge for these remaining records have not yet been established. These records can remain after account deletion unless separately removed. Contact us to request deletion of remaining personal information or to ask what is retained in your case. This policy does not promise a specific completion time or a fixed 30-day, 90-day or five-year retention period.
08 Your choices and requests
You can edit available profile fields in the app and change device permissions in your phone settings. To request access to your information, correction of information you cannot edit, deletion, or clarification about use or disclosure, email ascendlabor@gmail.com.
Explain the request and provide enough account information to locate the relevant records, without sending passwords or payment secrets. Some information may need to be retained for an applicable legal obligation or an unresolved transaction or dispute. You may also raise privacy concerns with Ghana's Data Protection Commission.
09 Age requirements
Werklo is intended for adults aged 18 and over. If you believe a child has provided personal information to Werklo, contact us so the account and information can be investigated.
10 This website
This marketing website does not include an advertising or analytics script. It loads fonts from Google Fonts, which involves a request from your browser to Google. The hosting service also receives technical connection information when serving the pages.
Contact links open your email application. Information you choose to email is handled as a support or privacy enquiry; clicking the link alone does not submit a request. Links to external services are subject to those services' privacy practices.
11 Changes to this policy
Updates will be published on this page with a revised “Last updated” date. Review this page when you want to understand the current description of Werklo's data handling.
12 Contact us
GX Ascend Limited · Werklo
Ghana
ascendlabor@gmail.com